Privacy Policy
This Privacy Policy outlines how Aussieluckypicks gathers, utilizes, stores, and safeguards your personal information when you access our website or use our services. We are dedicated to respecting your privacy and ensuring your data is managed securely and responsibly.
Information We Collect
Personal Details
When you register or use our platform, we may gather details such as your name, email, phone number, date of birth, and address. This data is required to deliver our services and comply with Australian gaming laws.
Site Usage Data
We automatically collect data on your interactions with our website, including pages viewed, time spent, browser and device details, and IP address. This information helps us enhance our services and your experience.
Location Information
With your permission, we may access your location to assist you in finding local lottery retailers and to offer location-based features. You can manage this via your device settings.
Correspondence
If you reach out to us by email, phone, or contact forms, we collect and retain the information you provide to address your requests and improve our support.
How We Use Your Information
Providing Services: Your information enables us to operate our lottery platform, manage your account, fulfill your requests, and offer the features you use.
Communications: We use your contact details to send important updates, respond to your questions, and deliver customer support. With your permission, we may also send marketing messages.
Enhancement & Analysis: We review usage data and feedback to refine our website, introduce new features, and improve your overall experience.
Regulatory Compliance: Your information may be used to meet legal obligations, industry standards, and responsible gaming regulations in Australia.
Security & Fraud Protection: We process information to safeguard our platform, prevent fraudulent activity, and maintain the safety of our services and users.
How We Safeguard & Share Your Information
Data Security: We use a range of technical and organizational safeguards to keep your personal information secure from unauthorized access, changes, disclosure, or loss. This includes encryption, secure servers, and ongoing security reviews.
Trusted Partners: Sometimes, we share your information with reliable service providers who help us run our website and deliver our services. These partners are required by contract to keep your data secure and use it only as instructed by us.
Legal Obligations: We may release your information if required by law, to comply with legal proceedings, protect our rights or property, or ensure the safety of our users and the public.
Business Changes: If our business is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that process, but it will remain protected under this policy.
No Selling of Personal Data: We never sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights & Options
Access & Updates: In accordance with Australian privacy law, you can view and update your personal information. Most details can be managed directly in your account settings, and you may request corrections if needed.
Data Transfer: You may ask for a copy of your personal data in a standard format, making it easier to move your information to another provider if you wish.
Request Deletion: You can ask us to delete your personal data, except where we are required to keep it for legal or business reasons, such as compliance or fraud prevention.
Marketing Preferences: You may opt out of marketing emails at any time by using the unsubscribe link in our messages or by changing your account settings.
Cookies & Tracking Control: You have the ability to manage cookies and tracking preferences through your browser settings. For more information, see our Cookie Policy.
Contacting Us: For privacy questions or requests, please reach out to our Privacy Officer at [email protected] or use our contact page.
Australian Privacy Principles: Our policy follows the Australian Privacy Principles under the Privacy Act 1988. If you have concerns, you may also contact the Office of the Australian Information Commissioner (OAIC).
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Significant updates will be communicated via our website or email.
Last updated: January 2025